Shipping Info

For Durrah Jewellery online purchases only. Durrah Jewellery will accept full priced, unworn merchandise returned within 7 days for store credit or exchange of product only.

  • Merchandise must be returned within 7 days of receiving the order.

  • Merchandise must be unworn, in new condition, with no damages.

  • All earrings are final sale, non-exchangeable.

  • Merchandise that is received with any damages may be returned to customer without prior notice and may result in denial of return.

  • Durrah Jewellery must authorize all returns and exchanges. Any unauthorized returns received will be denied and items will be sent back to the customer without prior notice.

  • Approved returns are only valid within 7 business days after issuance.

  • Items will be exchanged upon current stock confirmation. Should the item not be in stock, a store credit will be issued.

  • Shipping and handling charges are not refundable.

  • Orders cannot be canceled after the order has shipped.

  • Customer is responsible for return shipping.

  • Durrah Jewellery will only issue a return in the form of store credit to be used at durrahjewellery.com or an exchange through durrahjewellery.com.

  • To inquire or submit a return request please email info@durrahjewellery.com